Uganda Bets on Business Process Outsourcing to Power its Digital Economy
In business, not every company has the tools, skillset and capacity to meet their customers' expectations, there for to ensure that the gaps are filled, many organizations turn to outsourcing these services which is technically called Business Process Outsourcing (BPO). The term BPO is a driving force in transforming Uganda’s digital economy, offering significant opportunities for its youthful population. In an episode of the Ugandan podcast brought by the Ministry of IT and National Guidance in collaboration with MultiChoice Uganda, Dr Amina Zawedde, Permanent Secretary of the Ministry of ICT and National Guidance and Hassan Saleh, Chief Executive Officer at MultiChoice Uganda shed light on the immense potential of BPO. Dr. Zawedde defined BPO as a business which involves an entity performing a service or task for an organization or company, typically on a contract or part-time basis, without being a full-time employee . These include, a production team for a show or podcas...