Rujoki emphasizes Customer Satisfaction



Uganda Revenue Authority (URA), Commissioner General of the John Musinguzi Rujoki, has noted that excellent service and customer satisfaction go hand in hand, arguing that his organization will ensure excellent service delivery in what it does to ensure customer satisfaction.

Rujoki, who was speaking during the ongoing customer appreciation week, said he has always yearned to understand the pattern between high compliance levels and customer satisfaction.

“I have found that the two must go hand in hand. You can’t run with one and leave the other.

“Therefore, as an Organanization, we are deliberately going to encourage our taxpayer compliance by giving them a good service that will leave them satisfied, that will leave them with no option but to try and pay their fair share of tax,” said Rujoki.

He said they appreciate taxpayers for paying their taxes while lauding them for complying and committing themselves in the journey of transforming Uganda and making it self sufficient.

Under the Service Excellence Taxpayer Appreciation Program, the Uganda Revenue Authority awards and celebrates the most complaint taxpayers.

According to Rujoki, URA can only transition from its current state to a service-oriented organization by listening keenly to customer feedback and ideas on how they can improve their service offering.

He added that at the Customer appreciation Week, they invited taxpayers who may have any outstanding issues with URA as an Organization.

“This could be whether in an assessment that you think is not accurate or fair, whether you think it is a tax dispute that has lingered on for so long.

“It can also be a miscommunication that has been coming to your mailbox asking you for information that you know nothing about,” said Rujoki.

Uganda Revenue Authority targets to collect Ush30Trillion this Financial Year.

PAUL TENTENA

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